Refund policy
Subscription payments to defencecontractors.com are final. We refund only a duplicate charge, a proven unauthorised charge or a period in which the service failed completely, and only when the records show it. Cancelling stops future renewals and never reverses a payment already taken.
Last updated 14 October 2026
Payments are final
A plan buys access to the platform for a month or a year with the limits shown on the pricing page. Access for the whole period starts the moment the payment goes through, whether you use it daily or not at all. Before paying you can run the capability match on the home page once and see real results, so the product you buy is the product you saw.
What is not refunded
- A change of mind, a change of budget or a lost bid.
- Not using the service during a paid period.
- A renewal charged because the plan was not cancelled before the renewal date, including a renewal collected after earlier failed attempts.
- Choosing the wrong plan, billing period or number of seats.
- The remaining part of a period after cancellation or after moving to a lower plan.
- Data that later turned out to be incomplete or changed at the source, or a notice that a buyer withdrew.
- Use of the account by someone you shared it with.
The three exceptions
- Duplicate charge. Our billing charged you twice for the same period.
- Proven unauthorised charge. A card was used without the holder's authority, it is reported within 14 days and our records and those of the payment operator confirm it.
- Total failure of the service. A fault on our side made the whole service unusable for a continuous period, you told us at the time and we could not fix it. Slower pages, a single missing source or problems with your own network are not a total failure.
A refund under these exceptions covers only the affected charge, goes back to the original payment method and is our full liability for that event.
How to ask
Write to support@defencecontractors.com within 14 days of the charge with the account email, the invoice number and what happened. We review requests against the payment and account records. Opening a chargeback without contacting us first breaks the terms of service and closes the account.
Cancelling and renewals
You can cancel at any time in the billing portal without contacting us. Cancelling switches off the next renewals at once and keeps your access until the end of the period already paid. It does not undo a charge for a period that has already started.
Withdrawal right
The service is sold to businesses. Where a buyer is nevertheless treated as a consumer in the European Union, the statutory right of withdrawal ends when the buyer asks us at checkout to start the service at once and confirms that they know the right is lost once the service begins.